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Mobile Ticketing – A Convenient Way To Enjoy Game Day

WKU Athletics will continue to utilize mobile ticketing for all home football and basketball games. Mobile ticketing enhances efficiency by creating easy access to tickets, avoiding lines on game days, and enjoying contactless entry into stadiums all while safeguarding against the danger of counterfeit tickets.

Download the WKU Hilltoppers Gameday Mobile App to access your barcode and scan into WKU Athletics venues on game day.

Screenshots and printed copies of mobile barcodes are not permitted for entry.

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STEP-BY-STEP GUIDE

Mobile Ticketing Step-by-Step Guide

Logging in

STEP 1

Open the WKU Hilltoppers app, click on the Tickets and Passes tab, then click on Manage My Tickets.

STEP 2

Login using the email address on your WKU Athletics account.Unsure of this email address? Call the ticket office at 1-800-5-BIGRED for assistance.
Please note: You can no longer log in with your account number.

Forgot Password

STEP 1

In app, click Manage My Tickets then Forgot Password

STEP 2

Continue in web browser to submit email

STEP 3

Continue to Forgot Password

STEP 4

Fill in reset code from email, then log in on app

Managing Your Tickets

STEP 1
Quickly view, and/or transfer your tickets directly from the from the WKU Hilltoppers Gameday Mobile app.

STEP 2
Click on each game to view your tickets and available management options.

STEP 3
Scan your barcodes directly from your phone, or add tickets to your mobile wallet.

Ticket Tap Photos

STEP 4
Once your tickets have been added to your Apple Wallet or Google Play, no barcodes will appear. Simply hold your phone near the scanner at gates for entry.

Transferring your tickets

STEP 1

Click on the desired game, click Transfer, and select the specific seat(s) you would like to send.

STEP 2

Choose your recipient's info from the address book on your phone, or enter an email address or mobile phone number manually.

STEP 3

Verify the recipient's information and click Transfer Tickets. If you entered a mobile number, you will be prompted to send a text message.
A link to accept the transfer will be sent to your recipient, who must accept the seat(s) prior to the start of the game.

Accepting a Transfer

STEP 1

Click the Accept Tickets link in your email or text message.

STEP 2

STEP 3

Click the Accept button to accept the transfer.
Please note: Barcodes will be visible and mobile enabled starting four days prior to each game.

Canceling a Transfer

STEP 1

Click on the desired game, select the transferred seat(s), and click Cancel Transfer.
Please note: Transfers can only be canceled before they have been accepted by the recipient.

STEP 2

Click Yes to cancel the transfer.

STEP 3

Your ticket(s) will be returned to your account and available to manage.

FREQUENTLY ASKED QUESTIONS

What are the benefits of Mobile Tickets?

Mobile ticketing has been offered for and utilized by an increasing number of patrons for several seasons at WKU.

Mobile tickets are a convenient and flexible way to receive and manage tickets while increasing protection against paper ticket fraud. You are probably already using your smartphone to attend movies or when you travel, so why not for live events? It is our effort to make your experience with WKU Athletics the very best. Mobile tickets provide:

Quick and easy entry to any WKU venue using your mobile phone or smart device
Instant access to all your tickets through the WKU Hilltoppers Gameday app
The ability to manage or send your tickets any time
Reduced risk of lost or forgotten tickets
An easy way to go green by printing less paper

How much does the app cost?

The WKU Hilltoppers Gameday app is FREE to download. There are no costs associated with managing your tickets on your smartphone, including accessing tickets for mobile entry or forwarding/transferring tickets.

What if I don't know how to use access my tickets on my smart phone?

In short, we will teach you. Whether through our step-by-step guide at WKUSports.com/mobiletickets or by reaching out to us via email (tickets@wku.edu) or phone (1-800-5-BIGRED), our staff can assist you. All of our staff members are extremely well-versed on our mobile ticketing platform, and are willing to help.

What if I don't have a smart phone?

Fans can contact our ticket service team at 1-800-5-BIGRED, and they will work with you to determine the best way to make sure you can get into the game.

How do I access my tickets on my smartphone?

Download the WKU Hilltoppers Gameday app from the iTunes App Store or the Google Play Store. Go to "Tickets" or "Manage Tickets." Browse for the specific event you are looking for and tap to see your tickets. When you get to the event, present your smartphone to the guest services representative to have your ticket scanned. If you have guests and multiple tickets on your phone, swipe to navigate between them.

Can I print my ticket from home?

No. With mobile tickets, all tickets are fully mobile and only accessible on your mobile device. Your phone is your ticket.

Can I use a screenshot of my ticket?

No. A mobile ticket must be provided either within the app, the mobile website or within your phone's wallet to gain entry.

What happens if my ticket doesn't scan properly?

We recommend turning your screen brightness to the highest setting. If that doesn't work, your ticket can be validated by having the ticket taker manually enter your ticket number directly into the scanner.

What if I lose connectivity/can't connect to my account at the event?

Our app includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone's digital wallet before arriving at the game. If you have an iPhone, you can store your tickets in your Apple Wallet. If you're an Android user, you can save your tickets to your phone through Google Play. Many WKU Athletics venues have a guest WiFi available at the gates to make accessing your tickets simple and easy.

What if my smartphone or if my phone battery dies on game day?

We will offer assistance at our Gate 5 and 6 box office within two hours of the game and you will be asked to present a valid photo ID.

When should I view my ticket?

We recommend that you view and add your tickets to your phone's wallet at least 48 hours before the event.

What if my phone breaks, dies, or is lost/stolen before I arrive?

We will offer assistance at our Gate 5 and 6 box office within two hours of the game and you will be asked to present a valid photo ID.

Can I have multiple tickets on a single phone?

Yes. However, we recommend transferring any tickets you're holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.

What if my entire party isn't with me when I'm ready to enter?

We make it easy to send tickets to everyone in your party in advance. You can easily transfer each member their own ticket in advance, allowing everyone to enter on their own.

How do I send a ticket?

It's easy! Using the WKU Hilltoppers Gameday app, sign in to your account.

Select My Events, then tap the event you'd like to transfer tickets for
Tap Transfer, select the ticket(s) you'd like to send, and enter the recipient's info
You're all set. We'll send an email to your recipient to accept their tickets right in their account
Sending tickets to multiple people? Simply complete the steps above for each person

Does the person I send the tickets to need an account with WKU?

Yes. If they don't have one already, they can easily create one in just a few minutes when they accept their tickets.

What if I forward tickets to the wrong person, can I recall the tickets?

Yes. You can reclaim tickets as long as they haven't already been accepted by the recipient. We recommend double-checking the email just to be safe.

Can ticket holders transfer tickets after the event has started?

Yes. Ticket holders are still able to transfer tickets even after the start of the event.

Is my personal information secure?

Yes! Our venue is PCI compliant, giving you the highest available security to ensure that your credit card and account password are all well-protected.

SEASON TICKET HOLDERS: ACCOUNT MANAGER

What is Account Manager?

Account Manager gives you the ability to easily view, manage, and/or transfer your season and individual game tickets.

What is the difference between the new and previous version of Account Manager?

Account Manager has been completely redesigned, making it easier than ever to manage your tickets. Now, you can quickly navigate the homepage, manage your tickets and pay your invoices both online and from any mobile device.

How do I log in?

Use the same email address and password that you used to log in to the previous version. You can sign in from your mobile device or desktop. Please note that you can no longer sign in with your Account Number.

How do I pay invoices?

To pay your invoice, follow these steps:

Click on 'Invoice'
Select 'Payment Options'
Enter your information
Confirm the payment amount
Click 'Continue'